Orders & Returns
How do I buy original art?
You can find and buy my work in many places: my website, my studio at Bernardo Winery, Ashton Gallery in San Diego, Guest House Staging in San Diego, Woman Made Gallery in Chicago, Artsy online, Artfinder online and Saatchi Art online.
I create three series each year: "Spring," "Summer," and "Fall" and make several small works for Bernardo Winery's three big festival events each year: the Spring Fair, the Fall Fair, and Holiday Nights.
I create as many paintings as possible and like to showcase my work while my studio is open on the weekends at Bernardo Winery, giving my studio visitors the first chance to view my work and get a glimpse into my process.
My studio is open every weekend Friday-Sunday from 11am-4pm at Bernardo Winery in San Diego.
My original art tends to sell quickly, with few being more than 12 months old, so you'll want to buy your favorites as soon as possible. There’s a saying about buying original art that rings true:
“If you love it, buy it. Right then and there. Original art means there's only one like it, so when it's gone—it's gone." - Kate Ashton
Can I commission a custom piece of art?
Currently, I am not accepting commissions so I can focus on creating "ready-to-sell" art inventory for my collectors. This also allows me to follow my creative path naturally. If this ever changes, I'll be announcing it to my email list first, so be sure to subscribe to those emails. You can sign up here.
Can I request a reproduction of a sold original?
Currently, I am only focusing on producing and selling original, one-of-a-kind pieces of art. If this ever changes, I'll be announcing it to my email list first, so be sure to subscribe to those emails. You can sign up here.
Do I need to have the piece framed?
If you ordered art that is on deep-wrap stretched canvas, the depth is substantial enough and nothing further is needed. If you want to frame anyway, a floater frame could give a nice, modern appeal.
If you order art that is on unstretched canvas, you can choose to have it framed flat, mounted onto a deep cradled wood panel, or have it re-stretched onto 1.5” deep bars, back to its original structure. Consult with your local framer for ideas.
If you ordered art on cradled wood panel, the depth is substantial enough and nothing further is needed. If the natural wood on the sides were protected and not painted over, it will appear as if it is already framed.
Do you work on raw canvas / wood panels?
Yes and no...some artists will begin working directly on raw canvas or raw wood panels with no preparations and no sealants afterwards. I have my canvases custom made for me with no white gesso applied. This gives me the option to make my own tinted gesso or to use a clear gesso so the canvas is still prepped for painting but still reveals the fun appearance of raw canvas. When touched, the toothy texture of the surface lets you know that it's been gessoed and it doesn't feel like the original soft fabric anymore. My wood panels are all sealed with clear gesso before I begin painting.
I also seal work that features drawing materials with a permanent, archival spray fixative to prevent smudging keep the natural look of the materials (no gloss).
Will my art come ready to hang?
Stretched canvas art or art made on wood panels will come signed, sealed, wired, and ready to hang.
How is my art going to be shipped?
Each order is packed with care and professionalism so that it arrives undamaged, I am accustomed to Saatchi’s shipping guidelines and use them as my standard.
• Art on Stretched Canvas or Wood Panel:
All stretched artwork is wrapped in glassine tissue with cardboard corners, wrapped in plastic to protect against weather and moisture, appropriately padded, and sent in a well-fitting and sturdy cardboard box or wooden crate. Both methods will be marked “Fragile - Fine Art” on the outside. Most stretched art will ship via FedEx Ground and most packages arrive within 2-4 days (within the US) from time of shipping (includes tracking and insurance).
• Art on Paper:
All art crated on paper are handled with the utmost care, packaged beautifully in paper or plastic sleeve. If it is smaller than 11x14 then it is mailed in a sturdy flat mailer while art larger than 16x20 will be mailed in a thick tube. Both methods will be marked “Fragile - Fine Art” on the outside. Most art on paper will be shipped via USPS 1st Class Mail or Priority Mail (usually arrives within 1-3 days within the US).
Do you ship internationally?
Currently, I am only offering international shipping to Canada, UK, Australia, and Germany. Fees are calculated at checkout.
Can I pickup my art at your studio?
Definitely! In fact, I think this is the most fun and safest way to receive your art. You’ll get to see where it was created, discover more about the process of how it was made, and meet the artist. Simply select Local Pickup at checkout and we will work out a day and time to meet. My larger works are not ideal to be shipped and are for Local Pickup only.
Can you delivery my art to my house?
For any online order being sent to those living in either San Diego, Orange, or Los Angeles counties—yes, yes, and yes! I’d much rather safely pack and deliver your art in-person than to ship it. Simply choose Local Delivery at checkout to signal me to not ship your art and we will work out a day and time to meet. Cost is calculated at checkout.
Who actually owns the art?
I retain all rights to all artwork I create, including any sold or custom art. The buyer may not reproduce the artwork in any way without written permission.
If the artwork ends up being reproduced in a magazine or other media I only ask for credit (and my congratulations to you because this means your home is super beautiful!).
Classes & Workshops at Art on 30th
If you are taking one of the classes I teach at Art on 30th, please reach out to them directly if you have any questions or issues. They handle all registrations, student communications, and class policies. I am not able to dictate what to charge or refund, it is their class, their pricing, and their policies. You can contact Art on 30th here.
Art on 30th offers make up slips, one per 5-week class session. Simply ask the AO3 front desk assistant for one upon your return to class and it will be good for 30 days from issuance to be used in any other AO3 5-week class. NOTE: you will need to call ahead to see if there is room for you as some classes are full, to make the instructor aware that you’re coming, and to get a supply list for that lesson.
Artwork Returns
You can request a refund 7 days from the delivery date and it will be processed once the item has been returned to me in good, sellable condition. Buyers are responsible for any and all return shipping fees.
Please take the time to read descriptions carefully and check the colors on different screens if you are concerned about color variations. Screens by nature, will showcase colors differently based on each device’s settings and capabilities. I try my best to represent the colors and tones in my art honestly and clearly.
Upon request, I’d be more than happy to send a video filmed in natural daylight if you need another perspective to help you make a purchasing decision.
I want to be sure that you are happy with your art purchase! Please contact me within 7 days of the delivery date to share your concerns and we will work towards a solution together.
Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, your PayPal account, or your ShopPay account, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me.
Local Pickup, Local Delivery & Shipping
For local pickup or local delivery, choose the method you prefer during checkout and then contact me to make arrangements for a day and time for us to meet. If you accidentally choose to ship your order but it has not yet gone out, then you can still contact me to arrange for pickup or delivery instead.
Local Delivery costs are calculated at checkout for San Diego, Orange, and Los Angeles counties.
Shipping Info
Please allow up to 3 working days for processing your order plus an additional 5 working days for me to ship out your order. You will receive tracking information via email. If you are ordering multiple pieces, I will first try to ship them together if possible.
Art that was damaged in transit will be given a full refund and I will make arrangements to have the damaged piece collected. I will ask that you send pictures of the damaged art within 48 hours of receiving the art. I carefully inspect and photograph/document all orders before shipment for comparison and insurance purposes. If I am not notified after 48 hours of receipt, no refund for damaged art will be given. Please be prompt to contact me.
Art that is damaged after delivery will not be refunded. Each order is packed with care and professionalism so that it arrives undamaged, I am accustomed to Saatchi’s shipping guidelines and use them as my standard. Please handle your art with care when framing, stretching, or hanging.
Art that is lost in transit by the shipping service will be given a full refund if the art has not arrived within 30 days of the estimated time of arrival.
Art that is missing or lost but marked “delivered” will not be refunded. Unfortunately, there isn’t anything I can do on my end and cannot address any failed delivery or theft issues directly. Please keep an eye out for your items using the provided tracking number to be aware of when it will be out for delivery and make plans for someone to be present at the time of delivery.
